Real People, Real Reviews

Prime customers have always been the best when it comes to communicating what makes Prime the best. Read what a few have said about their experiences at Prime. We think our customers are awesome!

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Ask for Scott Desrosiers! What a great experience Scott gave me in purchasing my new car. He was patient and explained everything I needed to know very carefully. Moreover we reviewed the value of each feature and offering as it pertained to my situation so I could make an informed decision on how to best spend my hard earned money. We all need a car guy sometimes and Scott is my guy at Prime VW. He helped me buy the car I wanted rather than selling me into what was most convenient. My family thanks you and Prime (Car #2)!

Jared K. from North Berwick, ME

FaceBook

We wanted to thank Colton Proulx & Eyan Jones for taking good care of our ’01 Eurovan GLS. You were so thorough with “Oysta,”& so caring as to our dilemma of being far far home. We really appreciated our kind treatment. We COULD NOT have limped home w/the car in its condition. It’s nice to see there are service people who still care about their work while still caring about the people who’s car you are fixing. Thanks again!

Pat Jund Keegan

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Prime had competitive pricing up front and were fair and honest through the car buying experience. I very much enjoyed the experience and would recommend Prime to friends and family. Thanks!

Ryan Kaplan

FaceBook

I was on my way from Pa. to Maine, when the oil light in my car started to come on in Connecticut. I was traveling on aSunday to avoid work traffic and construction. Because of that, I figured if I called AAA and got towed, I would be stranded in Conn. So, smart or not, I decided to keep going to Me, because going back to Pa. would be just as far. (Also, I couldn’t believe there would be something wrong with a 2015 GTI!!) Well, my aunt hooked me up with Prime. You were able to get me in the next day. You checked the oil – I was short a quart, and looked for leaks – none, but when replaced engine sensor, it would still not go off. So Cory checked further, and found metal in engine, apparently from a bearing that wasn’t fastened right when car manufactured!!!! Ultimately, I needed a new engine!!!!! I just wanted to thank Colton, who kept me informed. and especially, Cory, who was the mechanic that fixed my little red GTI!! It was fixed within the week, and even if it wouldn’t have been, a rental was offered. They thanked ME for being accommodating, but I think you were the ones that went out of your way for me!! It could’ve been a disaster!! THANK YOU SO MUCH, guys!!!!

Sue Merryfield

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Fantastic assistance on the move! I had a fantastic experience with this dealership. In my move across the country I found that many dealerships and salesman were lacking the knowledge and expertise on how to arrange to have a car waiting for me and this dealership went above and beyond to ensure that I was completely satisfied with my purchase. From the first phone call to assist in finding the right car for me both in the type of car and pricing they were more than helpful throughout the process. I would strongly recommend their sales team to anyone who needs help in finding their next perfect car!

Cali girl from San Diego, CA

FaceBook

My husband and I bought a 2015 Jetta today, we are thrilled with the customer service we received here! We will be returning for our next VW! Thank you Zach Bean and the rest of the crew for an amazing experience!

Cullen924

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Solid Customer Service; Zero Hassle! If you’re looking for a VW, Prime in Saco is an efficient, customer oriented dealership to visit. Went in knowing what I was looking for, and I appreciated not being hassled to death by the salesmen, which is often a deterrent to shopping for cars. Scott Desrosiers fielded my email inquiry during the week and answered all of my questions; Scott and the dealership have also checked up a few times since the purchase to see how the car is doing and if I have any questions. When I am ready to shop for another car, I would definitely consider returning to Prime VW.

Lindsay Dube from Maine

review-dealerrater

I got my new Volkswagen Passat 2013 at Prime Volkswagen, Saco in November 2013. I am happy and satisfied with the service provides to me. Joe Frechette, a dealer in Prime worked with me throughout the whole purchasing process. He is a very experienced, helpful and funny guy, I highly recommend him if you think to get your car in Prime VW.

Cheongkahchin

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I bought a used VW that turned out to have an oil leak. They took the car back in and made all the necessary repairs. I’m glad they stand behind their cars. I think I got a great deal on the used car and I’d buy another car from them next time.

Cboivin

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In April, 2014, I purchased my second VW Beetle from Prime Volkswagen in Saco, Maine. On both occasions, I dealt with the same salesman by choice. His name is Scott Desrosiers. I came to Prime initially because I was aware of them from living in Maine and from their website. Scott is the premier salesman. There was no pressure, no intimidation, no stress. He was patient and thorough in asking and anticipating my questions. He treated me with respect and stayed with me the entire time through our first meeting and long after the sale had taken place. This was December 2011 which is why I did not hesitate to return to see him in April 2014. Everyone at the dealership has been most helpful throughout my entire relationship with Prime. That is why I will return again next year when it is time to replace my wife’s car with another Prime Volkswagen auto.

AdeC from Blue Hill, ME

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My experience was excellent. I knew what I wanted and the guys were able to help me find the best car to fit my needs. They were very easy to work with and made the experience enjoyable. Thank you Mike and Rich!

Patricia Woodbury

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Awesome buying experience at this dealership! Treat you like more than a customer and really listen to you and wat you would like. They work hard to get you what you are looking for. If you Love VW’s, you will love this Dealership and the people running it. We bought 2 VW’s in 2008 and returned to buy another this week, from the same people!!! What other dealership can say that!

Sdquig

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The folks at Prime are one of the most customer oriented businesess I have delt with in a long time. Not the canned/scripted customer service that is obviously fake but genuine and sincere. When we left there we felt like we had got a great deal on a new Jetta and made new friends to boot!!

Sneptune

review-dealerrater

In April, 2014, I purchased my second VW Beetle from Prime Volkswagen in Saco, Maine. On both occasions, I dealt with the same salesman by choice. His name is Scott Desrosiers. I came to Prime initially because I was aware of them from living in Maine and from their website. Scott is the premier salesman. There was no pressure, no intimidation, no stress. He was patient and thorough in asking and anticipating my questions. He treated me with respect and stayed with me the entire time through our first meeting and long after the sale had taken place. This was December 2011 which is why I did not hesitate to return to see him in April 2014. Everyone at the dealership has been most helpful throughout my entire relationship with Prime. That is why I will return again next year when it is time to replace my wife’s car with another Prime Volkswagen auto.

NGG-MAG-OOB from Old Orchard Beach, ME and Northbridge, MA

FaceBook

Many thanks to @Kyle Spencer and the team at Prime Volkswagen for their amazing customer service. I love my new car and I know where I’ll be looking for my next one.

Alice Ruvane

review-google

I went in to Prime VW of Saco looking to test drive the new 1.8TSI Jetta SE and Scott Desrosiers helped me with no pressure and was a great person to work with! He simply asked me “What do I want to accomplish today” and that was to test drive a new 2014 Jetta. Needless to say, I fell in love with the car but not the color scheme of the current one on the lot. He was able to locate the EXACT car I wanted with the options I specified. Literally the next day he had the car on the lot for me and we were able to quickly finish up the paperwork and I was on my way driving my new Jetta SE! If you want a friendly, professional, and no pressure salesman to take care of you; look no further because Scott @ Prime VW will take great care of you.

Kevin Lantagne